LODGING AGREEMENT (Cancellation Policy)

English Translation:

Scope of Application
Article 1: All contracts and other agreements between Future Leading Co., Ltd. (hereinafter referred to as “the Facility”) and guests staying at the facility are governed by these terms. Any matters not explicitly listed in these terms are subject to laws or generally accepted social norms.
Clause 2: Notwithstanding the above terms, if the Facility establishes special provisions that do not violate laws or customs, such provisions shall take precedence.

Application for Accommodation Contract
Article 2: Applicants for accommodation should provide the Facility with the following information:

1. Name
2. Date of stay and expected arrival time
3. Contact number
4. Number of guests
5. Other information deemed necessary.

Clause 2: If the guest requests to extend their stay during the accommodation period, this will be considered a new application, and a new accommodation contract will be made.

Establishment of Accommodation Contract
Article 3: The accommodation contract becomes effective as soon as the Facility approves the application, but if the Facility proves that the application was not approved, the contract does not apply.
Clause 2: If a contract for the accommodation of 11 or more people is made, the corresponding deposit, calculated based on the number of guests, must be paid by the designated date.
Clause 3: The deposit is to secure the Facility’s income from the reservation. In cases where the circumstances of Article 5 or Article 17 apply, the deposit will be refunded or deducted as a penalty or cancellation fee.
Clause 4: If the applicant fails to pay the deposit by the specified date, the accommodation contract will be invalid, provided that the Facility has notified the applicant that the payment has not been made and the designated date has passed without receipt of the deposit.

Rejection of Accommodation Contract
Article 4: The Facility may reject an application for an accommodation contract if any of the following apply:

1. The applicant’s request does not comply with these terms.
2. The Facility is unable to accommodate the request due to lack of available rooms.
3. The applicant is likely to engage in activities that violate laws, public order, or morals.
4. The applicant belongs to any of the following categories:
   (1) A member of a violent organization specified in the Act on Prevention of Unlawful Activities by Crime Syndicates (Act No. 77 of 1991), or any anti-social forces.
   (2) A member or affiliated company of a crime syndicate.
   (3) A corporation or entity that includes members of a crime syndicate in its organization.
5. The applicant has engaged in violent behavior or made unreasonable demands to the Facility or its employees.
6. The applicant is confirmed to have an infectious disease specified by the Ministry of Health, Labor and Welfare.
7. The Facility cannot provide accommodation due to unavoidable circumstances, including natural disasters or equipment failures.
8. The applicant may disturb other guests due to intoxication or loud noise.
9. The applicant engages in any major disruptive behavior towards other guests.

Right to Terminate Contract by the Guest
Article 5: The guest may cancel the accommodation contract with the Facility without forfeiting the deposit if the cancellation occurs more than 30 days prior to the date of stay. Cancellations made within this period will result in the forfeit of the deposit.
Clause 2: If the guest cancels all or part of the accommodation contract for their own reasons, they will be required to pay a cancellation fee in accordance with the conditions listed in Schedule 2.
Clause 3: If the guest does not arrive by 4:00 p.m. on the day of the reservation (or within two hours of the notified arrival time), and the Facility is unable to contact the guest, it may consider the guest as having canceled the accommodation contract, and handle it according to the cancellation policy.

Right to Terminate Contract by the Facility
Article 6: The Facility may terminate the accommodation contract in the following cases:

1. The guest violates laws, public order, or generally accepted social norms.
2. The guest is confirmed to have an infectious disease specified by the Ministry of Health, Labor and Welfare.
3. The reserved room cannot be used due to unavoidable circumstances, such as natural disasters.
4. The guest belongs to a violent organization or anti-social force.
5. The guest engages in violent behavior or makes unreasonable demands to the Facility or its employees.
6. The guest disturbs other guests due to intoxication or noise.
7. The guest engages in any activity that jeopardizes fire safety, such as smoking in non-smoking areas or tampering with fire equipment.
8. The guest brings or attempts to bring prohibited dangerous items into the Facility.
9. The guest moves, damages, or alters the Facility’s equipment without permission.
10. The guest distributes advertising materials or engages in religious or commercial activities without permission.
11. The guest fails to comply with the Facility’s usage rules.

Clause 2: If the Facility terminates the accommodation contract based on the previous clause, it may charge a penalty in accordance with Schedule 2.

Accommodation Registration
Article 7: Guests must provide the following information on the day of accommodation or before:

1. Name, age, gender, address, and occupation.
2. Nationality, passport number, and photograph.
3. Scheduled date and time of departure.
4. Other necessary information required by the Facility.

Clause 2: Guests intending to pay with accommodation coupons, credit cards, or other payment methods should present them during registration.

Usage Time of Guest Rooms
Article 8: Guests may use their rooms for the full duration of their stay, except on check-in and check-out days.
Check-in time: From 4:00 p.m.
Check-out time: By 10:00 a.m.

Clause 2: Guests may use the room beyond the specified check-out time for an additional fee:

1. A fee of 5,000 yen for a late check-out within one hour.
2. A fee of 5,000 yen per hour for every additional hour.

Compliance with Facility Rules
Article 9: Guests must comply with the Facility’s rules posted in the guest rooms.
Clause 2: The main business hours of the Facility are as follows, with detailed information provided in the room instruction manual:

1. Office hours: 9:30 a.m. to 6:30 p.m. (Closed on Wednesdays and Sundays).
2. No night-time curfew.
   Clause 3: If circumstances require a temporary change in the above service hours, guests will be notified appropriately.

Payment of Fees
Article 10: Guests must pay the accommodation fee and other charges as specified in Schedule 1.
Clause 2: Guests can pay in cash (yen) or by credit card during office hours or via the Facility’s payment request system.
Clause 3: Once the room is prepared for the guest, the full accommodation fee will be charged, regardless of whether the guest stays overnight or cancels the stay for personal reasons.

Facility’s Liability
Article 11: If the Facility causes any damage to the guest by breaching the accommodation contract or other agreements, the Facility will compensate for the loss, provided that the loss can be proven. However, if the damage is not primarily caused by the Facility, it is not liable for compensation.
Clause 2: The Facility will have hotel liability insurance to cover potential damages from fire or other disasters.

Facility-related Responsibilities

Article 11: In accordance with the accommodation contract and other relevant agreements mutually agreed upon by the facility and the guests, the facility shall compensate the guest for any substantiated losses caused by any breach of contract by the facility. However, if the facility is not the primary cause of such loss, no responsibility will be assumed.

Article 11, Clause 2: The facility shall purchase hotel liability insurance to address compensation issues in case of fire or other disasters.

Handling of Unfulfilled Accommodation Contracts

Article 12: If the facility is unable to provide the originally reserved room, with the guest’s consent, the facility shall arrange for alternative accommodation under similar conditions as much as possible.

Article 12, Clause 2: Regardless of the above provision, if the facility is unable to arrange alternative accommodation, the facility shall pay the guest a penalty equivalent to a cancellation fee as compensation. However, if the inability to provide the reserved room is not the facility’s fault, no penalty will be paid.

Handling of Stored Items

Article 13: The facility does not provide luggage storage services after check-out. If luggage is left in the facility and lost, the facility will not provide any compensation.

Storage of Guest’s Luggage and Personal Belongings

Article 14: If a guest’s luggage or lost item is found in the room after check-out, the facility will notify the guest or the owner of the lost item and handle the item in accordance with their reasonable instructions. However, if no response is received from the guest or the owner regarding the handling of the lost item, the facility will generally store the lost item for one month.

Protection of Guest’s Luggage and Personal Belongings

Article 15: In emergencies, if any loss of property is caused by the guest’s failure to comply with the facility staff’s instructions, notifications, or evacuation guidance, the facility will not provide any compensation.

Parking Lot Liability

Article 16: When guests use the parking lot attached to the facility or their rooms, regardless of whether the car keys are left with the facility, the facility only provides the parking space and is not responsible for the safekeeping or management of the vehicle. However, if the vehicle is damaged due to the facility’s intentional or negligent actions, the facility will compensate for the damage.

Guest’s Responsibility

Article 17: If any damage to the facility is caused by the guest’s intentional or negligent actions, the guest shall compensate for the loss caused.

Disclaimer

Article 18: Guests bear the risk of using internet communications within the facility. If service interruptions occur during the use of the provided network due to system failures or other reasons, causing damage to the guest, the facility will not be held responsible. Additionally, if the guest’s improper use of the network causes damage to the facility or a third party, the guest shall compensate for the loss.

Appendix 1: Calculation Method for Accommodation Fees (Related to Article 2, Clause 1, and Article 11, Clause 1)

Notes for Appendix 1:

No charges or amenities will be provided for guests under three years old. Children over three years old are treated as adults, and an additional fee of 2,500 yen per person per night will be charged.

Appendix 2: Cancellation Fees (Related to Article 5, Clause 2) and Cancellation Dates Received by the Facility

Notes for Appendix 2:

1. The percentages in Appendix 2 refer to the cancellation fee percentage based on the basic accommodation fee.
2. For reservations of consecutive stays, if the reservation is canceled on or the day before check-in, the full accommodation fee for the canceled days will be charged as a cancellation fee according to Appendix 2.
3. For consecutive stays, if a guest cancels some of the booked days, the cancellation fee for the canceled days will be calculated based on the number of days remaining until the check-in date. For example, if a reservation for a four-night stay from November 1 to November 5 is changed to a two-night stay from November 1 to November 3 two days before the check-in date, the cancellation fee for the canceled two nights will be charged according to Appendix 2.
4. When multiple guests cancel, the cancellation fee will be charged based on the number of canceled guests.
5. If all or some of the guests cancel, the cancellation fee will be calculated according to the number of guests originally reserved. For example, if a reservation for 12 guests from January 2 to January 5 is changed to 10 guests on January 1 without changing the check-in and check-out dates, the cancellation fee for the two canceled guests will be 100% of the accommodation fee for one day.
6. If a reservation is canceled 30 days or more before the check-in date, any payment already made will not be refunded or applied to a new reservation.
7. Accommodation prices may vary during peak seasons or special holidays, especially on national holidays. Any retained amount from a previous reservation can only be applied to a new reservation, but the original room rate may not be guaranteed.
8. If a guest reserves accommodation through a travel agency or a booking website (other than the official booking website), the cancellation fee will be determined according to the rules of the travel agency or booking website.
   
   

For inquiries related to accommodation terms (cancellation policies): 

Future Leading CO., LTD. President Kanazawa Riichi 
〒116-0013 Rm 502, 2 Chome-22-1 Nishinippori, Arakawa City, Tokyo
Phone: 03-6806-7972
Email: minpaku2@f-leading.jp